Legal.
The agreement that governs the Services supplied by Performance Hub Inc, the schedules that apply to specific features, and how we handle personal information.
Customer agreement
- Customer TermsThe agreement for the Services supplied by Performance Hub Inc: accounts, charges, cancellation, liability and disputes.Version: 12 November 2026 (revision 2)
- AI, Model Router and Agent TermsAdditional terms for AI, Model Router, agents and inference, including routing, supervision, metering and data handling.Version: 12 November 2026 (revision 2)
- Surveillance, Audio and Biometric TermsAdditional terms for video, audio, transcription and biometric features, including lawful deployment, notices and retention.Version: 12 November 2026
- Hardware and Device TermsTerms for hardware and connected devices: orders, delivery, installation, updates, returns and decommissioning.Version: 12 November 2026
- Data Processing AddendumHow Performance Hub Inc processes personal data on a customer's behalf, including subprocessors, breaches and international transfers.Version: 12 November 2026
- Acceptable Use PolicyWhat the Services may not be used for, and how reports and enforcement are handled.Version: 12 November 2026
Privacy
- Privacy PolicyHow Performance Hub Inc handles personal information in connection with its websites, accounts, business relationships and services.Version: 12 November 2026
- Biometric Data PolicyHow biometric information processed through Performance Hub features is handled, retained and destroyed.Version: 12 November 2026
- Cookie PolicyThe browser and device technologies used on Performance Hub websites and online services, and the choices available.Version: 12 November 2026
Trust Centre
How the platform handles security, data and AI.
The Trust Centre explains in plain language how the platform is secured, where data lives, and how privacy, AI and video features work. Where it differs from the documents above, those documents prevail.
Visit the Trust Centre