Acceptable Use Policy

Version: 12 November 2026.

This policy applies to the Services supplied by Performance Hub Inc, including accounts, APIs, connected devices, recordings, AI features, agents, integrations and applications created or operated through the Services. It forms part of the Customer Terms. You must ensure that your authorised users and people you authorise to act through your account comply with it, subject to the responsibility allocation in the Customer Terms.

You are responsible for your purposes, Customer Data, instructions, configuration and use of results, as allocated in the Agreement. This policy does not transfer Performance Hub's own applicable legal or contractual duties to you.

1. Lawful authority and personal information

You must have authority to operate connected equipment, access connected accounts and process the information you make available. Obtain the required rights, lawful bases, notices, permissions and consents before collecting, uploading, recording, linking, analysing or disclosing information through the Services.

Do not use the Services to:

• Unlawfully intercept, record, monitor, identify, track or disclose information about another person.
• Access or connect an account, camera, microphone, device, building or data source without authority.
• Conduct unlawful covert surveillance, stalking, harassment or monitoring of private spaces.
• Collect, infer or use sensitive information where you lack the required lawful basis, or bypass an individual's legally required consent, withdrawal or other rights.
• Use an unidentified profile, pseudonym, encryption or on-premise deployment as a reason to disregard applicable privacy obligations.
• Share recordings, transcripts, facial information or other personal data with users, guests, agents or providers who are not authorised to receive it.

Comply with the Surveillance, Audio and Biometric Terms. Workplace, member, visitor and child-related processing may require different notices and safeguards; a business account does not remove those requirements.

2. AI and automated decisions

Comply with the AI, Model Router and Agent Terms and the restrictions applicable to the selected models and integrations.

Do not use the Services to carry out prohibited biometric categorisation, unlawful emotion inference, unlawful creation of facial-recognition databases, discriminatory profiling or other prohibited AI practices. Do not use AI to make a decision affecting a person's legal rights or similarly significant interests without the lawful basis, safeguards and human involvement required for that use.

You must assess and verify Outputs where appropriate before relying on them, and set suitable permissions and approval requirements for consequential Actions. Do not represent an AI-generated statement, identification, transcript, risk assessment or recommendation as a verified fact or professional certification when it is not one.

Do not submit a regulated workload that requires a specific contract, approval or service configuration unless the necessary arrangement is in place and the selected deployment supports it. This includes processing that requires a business associate agreement or a specific security or government authorisation. Ordinary availability of an AI feature is not approval for every regulated use.

3. Safety and physical systems

Use access, door, gate, alarm and duress functions only for their documented lawful purposes and within the installation's safety requirements. The Services are not supplied as certified life-safety systems unless the relevant capability and required certification are expressly identified in an Order. Staffed monitoring or emergency dispatch is included only where expressly contracted. The Services are not a substitute for public emergency services. Supported access-control and incident workflows may be used for their agreed ordinary purposes while maintaining required independent emergency safeguards. The safety limitations in the Customer Terms apply.

Do not:

• Obstruct legally required emergency exit, disable required safety measures, or use the Services to endanger people or damage property.
• Abuse alarm or emergency-notification functions, impersonate responders or send deliberately false incident reports.
• Grant an agent or integration control over equipment or premises beyond your authority.
• Treat an AI result or unverified notification as a substitute for required human response, inspections, testing or safety procedures.

Maintain the response arrangements and fallback procedures allocated to you in the Agreement. Any expressly contracted monitoring service is limited to its stated scope.

4. Security and system integrity

Do not bypass authentication, access controls, facility boundaries, rate limits, spending controls, licensing restrictions or other security measures. Do not obtain, disclose or misuse another person's credentials, exploit a vulnerability, introduce malicious code, or attempt to disrupt or compromise the Services or another customer's environment.

Security testing requires appropriate written authorisation and must stay within its agreed scope. Report suspected security issues through Performance Hub Support. Reporting an issue does not authorise access to other customers' data or destructive testing.

Do not use the Services for fraud, phishing, unauthorised bulk messaging, unlawful impersonation, distribution of unlawful content, or activities that infringe intellectual property, confidentiality or other legal rights. Do not use captured content to facilitate exploitation, threats or unlawful discrimination.

5. Accounts, resources and third-party terms

Provide accurate account and billing information. Protect credentials, remove access that is no longer required and notify us promptly of suspected compromise affecting the Services.

Do not evade payment, falsify usage records, create accounts to circumvent restrictions, or deliberately consume resources in a way that compromises service integrity. Use the capacities and access rights purchased or made available to you.

Do not resell Performance Hub accounts or access credentials, or represent yourself as an authorised Performance Hub reseller, without written permission. This does not prohibit operating a customer application or integration that the Agreement permits.

Comply with applicable model, software, content and connected-service licence restrictions. Do not remove required proprietary notices or misrepresent the origin or permitted use of third-party material.

6. Territory and trade restrictions

Use the Services only where the relevant supply, access, data processing and intended use are lawful. Comply with applicable sanctions, export controls and provider territory restrictions. Do not disguise a prohibited user, destination or use to evade those restrictions.

The availability of a translation, interface or website in a territory does not establish that every product, model or feature may lawfully be used there.

7. Enforcement and reports

If we reasonably believe that activity violates this policy or threatens the Services, people, data or legal rights, we may investigate, request information or corrective action, restrict affected capabilities, or suspend or terminate access as permitted by the Customer Terms and applicable law. Urgent restrictions may be appropriate for immediate threats or legal requirements. Any notice, remedy and data-handling obligations in the Agreement continue to apply.

We do not undertake to review or monitor every Input, Output, recording or Action. This does not exclude duties imposed on us by law or excuse our own contractual obligations.

Report suspected misuse through Performance Hub Support, giving enough information to identify the relevant account, feature or incident. Do not send unnecessary sensitive information in a report.

For an illegal-content report, identify the content or exact location, explain the alleged illegality and provide available supporting facts and a contact for the response, unless an applicable rule permits an anonymous report. Where required, include a statement that the report is made in good faith and is accurate and complete to your knowledge. We will handle notices, provide reasons for restrictions and make review or complaint routes available to the extent applicable law requires. You may use support to question an enforcement decision; any statutory appeal, regulator or court remedy remains available.

Performance Hub Inc
251 Little Falls Drive, Wilmington, DE 19808, United States
Telephone: +1 (302) 244-5288