Cookie Policy

Last updated 1 April 2025

Our global website (performancehub.co) and jurisdiction specific websites which have directed you to this page ("our Websites") use cookies and similar technologies to provide certain functionality to the website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

What are cookies?

Cookies are a small text files that are stored in your web browser that allows us or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across our Websites and associated micro-sites, & Apps.

Please see below the cookies used and the purposes for which these cookies are used:

• Essential Cookies: Necessary for the basic operation of our Services, such as authentication, security, and navigation.
• Functional Cookies: Enable enhanced features like remembering user preferences or regional settings.
• Analytical/Performance Cookies: Help us understand user behaviour, usage patterns, and improve performance across our platform.
• Advertising Cookies: Used to deliver relevant ads across other websites and track ad campaign performance.

Our Websites use both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to any of our Websites. These cookies expire after a short time, or when you close your web browser after using any of our Websites. We use these cookies to identify you during a single browsing session, such as when you log into any of our Websites.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

You can find more information about the individual cookies we use and the purposes for which we use them via our "Cookie Preferences" tool, which may be accessed on all pages, at any time in the footer of this website.

How do third parties use cookies on the Performance Hub Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on our Websites and other websites that you've visited.

We work with third-party providers like Facebook, Google, and LinkedIn, who also set cookies for analytics and marketing purposes. This list may not be exhaustive, but we commit to keeping it updated based on information from these providers. Please see the following resources for more detailed information about the cookies set by these third-parties:

Changing Your Cookie Preferences

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. Note that declining cookies may impact your ability to use our services such as Clubpass, and our Member Management "Self Service" functionality.

Browser settings: You may change your browser's settings to delete cookies that have already been set and to reject new cookies. To learn more, visit the help pages of your browser:

• Firefox
• Chrome
• Safari
• Microsoft Edge
• Internet Explorer

You may also visit our sites in your browser's "private" or "incognito" mode, in which case cookies will be set, but deleted when you close your browser.

Opt-out (EU users): Users may opt out / withdraw consent to the use of non-essential cookies by selecting the opt out preference when they first visit our website, or by modifying their "Cookie Preferences". Upon opting out, we will, to the extent possible, delete any non-essential first-party cookies in your browser and remember your cookie preference for your next visit. Please review your browser settings to remove third-party cookies.

Certain third parties provide ways to opt out of advertising cookies across multiple sites. You can learn more by visiting the sites of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://www.aboutads.info). In addition, there are third party plug-ins and apps that help manage cookies.

Google cookies: Google provides ways to manage or opt out certain of its advertising cookies (https://adssettings.google.com) and analytics cookies (https://tools.google.com/dlpage/gaoptout). You may read Google's Privacy Policy at https://policies.google.com/privacy.

Duration of Cookies

Cookies will expire after 30 days, unless explicitly stated otherwise in the list of cookies visible in your "Cookie Preferences". The persistent cookies are stored on your device for a longer period of time after your browser has been closed and are used, for example, to log the choices you made during earlier visits. Session cookies are stored temporarily in your browser. These are erased automatically after your browser is closed.

Similar Technologies

We use technologies that resemble cookies to help track user activities and preferences. For example, we may use web beacons (tiny graphics with a unique identifier embedded on web pages or emails) to track your activities and communicate with cookies. You cannot opt out of web beacons used on webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only.

Mobile Apps

Our apps (e.g., for iOS, and Android) don't use cookies, but may use tracking technologies to, for example, authenticate you as a registered user, allow you to use the app's features, and help us understand how our apps are being used. You cannot opt out of these mobile tracking technologies as they are necessary to provide the service, but you may delete your apps from your device if you do not wish to be tracked.

Further Information

To learn more about cookies, please read "What Are Cookies".